If I were to ask you what kind of business you're
in, what would you say? If you're like most business owners that hire me, you
would probably just pick a product or service that you sell and simply tell me
that you are in that industry. Right? Well, I'm here to tell you that your
answer to the question of what business you're in, should be, “I'm in
the marketing business.” If that was not your answer, then I already know that
you're most likely having huge profit problems in your business. Many business
owners are in confused about what business they are in. The simplest way to
look at your business is to realize that the two most important activities in
your business is marketing and actually providing the product or service that
you're marketing. Every day that the doors of your business is open, is a day
that you should be focusing on marketing.
Over
the years, I've come to the realization that most business owners are not to
blame for not being able to put together effective marketing campaigns. Think
about when you first started your business; did you receive an instruction
manual about how to get customers? Was there a course offered down at the local
college designed to teach business owners how to attract quality buying
customers? Heck, no. You just went out there and told everyone what you’re
doing now and then you probably sat back and waited for customers to come into
your business. Back then things were pretty simple and easy. However, that
gravy train didn't last, did it?
Next, you probably turned to the industry
publications, magazines and newsletters, which focus on products and customer
service as the solution to your problems. So, over time you looked around at
what the competition was doing and you probably began to think that if you also
offered product or service at a lower price, customers would flock to your
business too. But, is that what happened?
Maybe at first you saw a rush of customers the
first time you ran a new ad or promotion with the product at a low price, but
did it continue on like that? No. Then, as time went on you probably began
doing less and less advertising because you weren't seeing the results from you
advertising dollars. But deep down inside, you knew that you had to do some
type of marketing and advertising, but you had no idea what to do. After all
you're a business owner, not a marketing and advertising guy.
That is where you're terribly mistaken. See, if you
want to be a successful and profitable business owner, you MUST become a
marketing and advertising guy! Your number one job every single day is getting
more customers into your business. That's it. Why, you ask? Because the only
way you make money is if prospects come into your business and are willing,
ready and able to pay you money in exchange for your product or service.
You don't get paid to counsel employees, do
payroll, answer questions about when the delivery truck will arrive and you
sure as heck don't get paid to sit around all day waiting for someone to walk
in. You only get paid if and when a customer pays you. So, your number one job
every day when you wake up has to be getting more paying customers through your
doors. The only way to do that is to become a marketing and advertising
fanatic.
When you begin to look at yourself as the marketer
of your business, instead of just a business owner, it will become very easy to
see if you're doing the right things to attract customers or not. I knew
business owners who NEVER advertised their business and shortly after the
recession hit, those guys went belly-up.
In fact, every day you that you seriously want to
make money, you should be running a different promotion, ad or marketing
campaign. Don't tell me that customers get tired of seeing your ads, because
I'm going to tell you to advertise in a different area that hasn't seen that
specific advertisement or promotion yet. Don't tell me that it's too expensive,
because I know about one hundred ways to advertise your business on a
shoe-string budget and most of them cost less than what you spend on lunch for
the week.
In order to succeed in this new economy, you MUST
view yourself as the marketer of your business and NOT just an owner of a
business.
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